Careem Dubai

The Everything App for the Greater Middle East

Careem is the Middle East’s pioneering super app and the region’s first tech unicorn, revolutionizing how 75+ million customers across 10 countries move, eat, shop, pay, and live. Founded in Dubai in 2012 by visionaries Mudassir Sheikha, Magnus Olsson, and Abdulla Elyas, Careem dubai has evolved from a ride-hailing disruptor into a comprehensive lifestyle platform, the “Everything App” offering transportation, food delivery, grocery services, bike rentals, payments, and marketplace services all in one seamless experience.

Acquired by Uber in 2020 for $3.1 billion in the region’s largest tech exit, and with e& (formerly Etisalat) investing $400 million in 2023, Careem continues to operate independently under CEO Mudassir Sheikha, maintaining its beloved brand identity while expanding its mission to simplify and improve lives across the greater Middle East, North Africa, and South Asia.

Corporate Information

Headquarters & Global Presence

Global Headquarters – Dubai, UAE
Address: Al Shatha Tower (#2809), Dubai Media City, Dubai, United Arab Emirates
Main Phone: +971 4 440 5222
Website: www.careem.com

Regional Offices:

• Riyadh, Saudi Arabia – Major operational hub

• Cairo, Egypt – North Africa headquarters

• Karachi, Pakistan – South Asia operations

• Beirut, Lebanon

• Kuwait City, Kuwait

• Doha, Qatar

• Manama, Bahrain

• Amman, Jordan

• Algiers, Algeria

• Berlin, Germany – European tech office

Company Profile

Founded: July 2012
Founders: Mudassir Sheikha (CEO), Magnus Olsson, Abdulla Elyas
Employees: 3,500+ professionals (Careem Technologies); 260+ (Careem Rides)
Total Team Size: 1,600-5,000+ across all operations
Revenue: $336 million USD (2024)
Users: 75+ million registered customers
Captains: 3.5+ million drivers and delivery partners
Cities: 70+ cities across 10 countries
App Downloads: 50+ million on Android alone

Ownership Structure

Current Structure (Post-2023 Split):

• Careem Rides: 100% owned by Uber Technologies

• Careem Technologies (Super App): Joint ownership

  • 50.03% – e& (Emirates Telecommunications Group)

  • ~25% – Uber Technologies

  • ~25% – Careem Founders (Mudassir Sheikha, Magnus Olsson)

Leadership

Mudassir Sheikha – Co-Founder & Chief Executive Officer
Education: Stanford University (Computer Science MS), USC (Economics & Computer Science)
Background: Former McKinsey & Company Associate Partner, DeviceAnywhere co-founder (acquired by Keynote), Silicon Valley tech entrepreneur

Magnus Olsson – Co-Founder
Background: Former McKinsey & Company consultant, Swedish entrepreneur

Abdulla Elyas – Co-Founder
Background: Former McKinsey & Company consultant

Ashish Labroo – CEO, Careem Rides
Role: Leads ride-hailing division reporting to Uber Rides leadership

The Careem Super App Ecosystem

Core Services

1. Careem Rides – Transportation Solutions

Service Types:

• Hala Taxi – Licensed taxi booking through the app

• Careem GO – Economy ride-hailing service

• Careem Comfort – Mid-tier comfort rides

• Careem Business – Premium business class vehicles

• Careem First – Luxury high-end transportation

• Scheduled Rides – Book rides in advance

• Round Trips – Two-way journey booking

Features:

• Real-time GPS tracking

• In-app messaging with Captain

• Multiple payment options

• Safety features (emergency button, ride sharing)

• Rating system for quality assurance

• 24/7 availability

• Female-only Captain option (select markets)

Geographic Coverage: All 70+ cities from Morocco to Pakistan

2. Careem Food – Restaurant Delivery

The Restaurant-First Platform

For Customers:

• Thousands of restaurants across region

• Real-time order tracking

• 30-60 minute typical delivery

• Quality assurance standards

• Multiple cuisine types and price points

• Special offers and exclusive deals

• Careem Plus discounts

For Restaurants:

• Fair commission structure (competitive rates)

• Partner dashboard for menu management

• Marketing support and visibility

• Integrated payment processing

• Live order support: +971 44540100

• Partner support email: [email protected] 

Popular Features:

• Order scheduling

• Group ordering

• Contactless delivery

• Save favorite orders

• Dietary filter options

3. Careem DineOut – Restaurant Deals

Up to 50% Off at Premium Restaurants

• Curated selection of top cafés and restaurants

• No vouchers or hassle required

• Instant discounts at checkout

• Available in Riyadh and expanding to other cities

• Perfect for brunch, dinner, or casual dining

• Exclusive to Careem Plus members

4. Careem Market/Grocery – Quick Commerce

20-Minute Grocery Delivery

Careem Market by Tamimi (Saudi Arabia):

• Partnership with trusted Tamimi Markets

• Ultra-fast 20-minute delivery

• 1,000+ products available

• Fresh produce, dairy, pantry staples

• Premium quality grocery items

• Household essentials

Careem Grocery (Other Markets):

• Fresh fruits and vegetables

• Meat and poultry

• Dairy and bakery products

• Snacks and beverages

• Household cleaning products

• Personal care items

Features:

• Browse by category

• Real-time inventory

• Quality guarantee

• Same-hour delivery options

• Careem Plus benefits

5. Careem Bike & Scooters – Micro-Mobility

Eco-Friendly Urban Transportation

Currently Available: Madinah, Saudi Arabia (expanding soon)

Features:

• Nearly 1,000 electric bikes and scooters

• Easy pickup at numerous locations

• Instant booking via app

• Real-time ride tracking

• Affordable per-minute pricing

• Eco-friendly city exploration

• Beat traffic congestion

6. Careem Pay – Digital Wallet & Payments

All-in-One Financial Services

Core Features:

• Send and receive money instantly

• Pay for Careem services directly

• Manage digital wallet balance

• Bill payment functionality

• Transaction history tracking

• Secure payment gateway

• Multiple funding sources

Payment Methods Accepted:

• Credit and debit cards (all major banks)

• Cash on delivery

• Mobile wallets

• Bank transfers

• Careem Pay balance

Security:

• End-to-end encryption

• PCI-DSS compliance

• Fraud detection systems

• Two-factor authentication

• Secure transaction protocols

7. Careem Marketplace Services

Partner Services Available:

• Home Cleaning – Professional cleaning on-demand

• Laundry Services – Pick-up and delivery

• Car Rental – Short and long-term vehicle rental

• Beauty Services – At-home salon services (select markets)

• Handyman Services – Home repairs and maintenance

Coming Soon: Additional lifestyle and convenience services

Market Presence & Operations

Geographic Footprint

10 Countries Covered:

1. United Arab Emirates – Dubai, Abu Dhabi, Sharjah, all emirates

2. Saudi Arabia – Riyadh, Jeddah, Dammam, Makkah, Madinah, nationwide

3. Egypt – Cairo, Alexandria, major cities

4. Pakistan – Karachi, Lahore, Islamabad, other cities

5. Jordan – Amman and major cities

6. Qatar – Doha and nationwide

7. Kuwait – Kuwait City and nationwide

8. Bahrain – Manama and nationwide

9. Morocco – Casablanca, Rabat, major cities

10. Iraq – Major cities

70+ Cities: From Morocco in the west to Pakistan in the east

Operational Scale

Captains Network:

• 3.5+ million registered drivers and delivery partners

• Professional training programs

• Flexible earning opportunities

• Insurance and benefits (select markets)

• Career advancement pathways

• Health insurance and maternity leave

• High-quality job creation

Daily Operations:

• Millions of rides daily

• Thousands of food orders hourly

• Real-time logistics optimization

• 24/7 customer support

• Multi-language support teams

Why Choose Careem?

For Customers

✓ Convenience – Everything in one app
✓ Reliability – 24/7 availability, trusted service
✓ Affordability – Competitive pricing, Careem Plus savings
✓ Safety – Multiple safety features and support
✓ Quality – Vetted Captains and restaurant partners
✓ Choice – Multiple service tiers and options
✓ Regional Leader – Trusted by 75+ million users

For Captains & Partners

✓ Earning Opportunity – Flexible income generation
✓ Fair Platform – Transparent commission structure
✓ Growth Support – Training and development
✓ Benefits – Insurance and support programs
✓ Technology – Best-in-class platform
✓ Large Market – Access to millions of customers
✓ Local Focus – Company understands regional dynamics

From its 2012 founding as a scrappy ride-hailing startup to becoming the Middle East’s first tech unicorn and the region’s leading super app, Careem has consistently pioneered innovation while staying true to its mission of simplifying and improving lives.

With 75+ million customers, 3.5+ million Captains, operations across 10 countries and 70+ cities, strategic backing from Uber and e&, and a comprehensive ecosystem spanning transportation, food, grocery, payments, and lifestyle services, Careem stands as the undisputed leader in Middle Eastern digital platforms.

Led by visionary co-founder and CEO Mudassir Sheikha, Careem continues to push boundaries, expand services, and work toward its ultimate vision: becoming the Everything App that defines how people in the greater Middle East live, work, eat, move, and thrive.

Simplifying Lives. Building Awesome. Inspiring the Region.

Experience the Everything App. Experience Careem.